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How can we help?
Find quick answers about playback, app access, privacy, advertising, and content concerns.
Quick answers
Frequently asked questions
Playback is buffering or will not start
Check your connection, switch between Wi‑Fi and mobile data, restart CineRush, and install the latest version from Google Play. Availability can vary by region and content license. Include the title, episode, country, and error message when contacting us.
CineRush keeps closing
Restart your device, update CineRush and Android, and try clearing the app cache. If the issue continues, send the device model, Android version, app version, and steps to reproduce it.
How do I manage a Google Play purchase?
Open Google Play, tap your profile picture, choose Payments & subscriptions, then Subscriptions or Budget & order history. Uninstalling the app does not automatically cancel a store subscription.
How do I request a privacy action?
Email [email protected] with “CineRush Privacy Request” in the subject. Describe the request and include only limited details needed to locate it.
How do I report copyright or inappropriate content?
Use our Copyright & Content Report Policy. Include the title, episode, exact location, your relationship to the rights, and the action you are requesting.
Do I need an account to use CineRush?
No. CineRush currently does not require an account or registration for its core viewing experience. If that changes, we will update the privacy policy and store listing before launch.